Registration:

To Register with mauritianfoodsonline.com and purchase products from our website you must:

• be 18 years of age and over
• ensure that all details provided by you on registration or at any other time are correct and complete
• inform us immediately of any changes to the information provided when registering by updating your personal details
• give us your real name, address, phone number, email address and any other details requested to process your order

We reserve the right to:

• decline a new customer registration or suspend a customer’s at any time at our discretion
• terminate your access to all or part of the services with or without notice
• discontinue all or part of the website with or without notice

Amendments

We reserve the right to change the website and update these Terms and Conditions from time to time and publish the updated version. Please check prior to using our site or placing an order, for any changes and that you understand the applicable Terms and Conditions If you do not agree with any of the revised Terms and Conditions please do not order from us or continue to use our website. If you continue to use our website or place subsequent orders then you are agreeing to the new Terms and Conditions

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute products should selected products be unavailable unless you request for us not to do so. A full refund will be given where the products have already been paid for.

Although we will always try to cater for your orders, an order of large quantities of an item can only be fulfilled at the discretion of the store. For example, if you were to make an order of 20 bottles of a Sauce which would use up all that store’s stock, the store may only deliver 10 bottles.

Pricing

The price of a product is that which is displayed on the website at the time of placing the order (plus a delivery charge). Our website has a large number of products and despite all of our efforts, it is always possible that a listed product could be priced wrongly. If the correct price of the product is higher than the price stated on the website, then we are under no obligation to supply the product at this price. Should this be the case then you will be advised as soon as possible and given the option to reconfirm the order at the correct price or cancelling it. Should be we unable to contact you then the order will be treated as cancelled.

The prices visible on the website are only representative of the products sold via the website and may differ to our in store pricing. All prices are shown in Great British Pound (GDP, £) and where applicable include VAT.

Description and Product Information

We take all reasonable care to ensure that all prices, details, descriptions and product information appearing on the website are correct at the time being inputted onto the system, but the information appearing on the website at any given time may not reflect the exact information at the time of placing the information.

Please be aware that the appearance and colours of our products may vary slightly from the appearance given on the site and we cannot guarantee that the product on delivery will reflect it’s appearance on your monitor. All sizes, measurements and dimensions are approximates and every effort has been taken to ensure that they are as accurate as possible.

All product weights will be calculated collectively. Parcels are normally delivered within 3 days.

Less than 1 Kilo = £2.99
1-2 Kilos = £4.89
2-5 Kilos= £5.99
5-10 Kilos = £7.99
10 – 15 Kilos = £8.99

The placing of an order is an offer to buy from us and a contract is only formed once the order has been despatched. At any point until then, we may decline the order and the supply of the goods. The order acknowledgement email and order number do not confirm the order and are not an acceptance from us. Where items are despatched separately, our acceptance of the order takes place for each item at time of despatch.

Payment shall be taken from your card at the time of receiving your order and once the card details and stock availability have been checked. Payment must be made by a valid debit or credit card acceptable to us. The address at which the card is registered must be the same as your billing addres and a new payment card can be registered at any time, but the card used for a given order cannot be changed once you have check out. The name, address and other personal information supplied during the plaing of an order will be validated using a third party database to ensure that the card is not being used without your consent. By agreeing to these terms and conditions you are giving consent to such checks being carried out.

Promotional codes and vouchers can be used as payment for all or part of an order at the time of check out.

If you have changed your mind about an order then you have the right to cancel it. Cancellation of an order can be made prior to the order being despatched and full responsibility of the cancellation remains with yourself to inform us of it.

We do take care to make sure that all our goods reach you in perfect condition but if for any reason you would like to return some or all of your non-perishable goods then you are entitled to do so, and we would be happy to refund or replace the items for you. Unfortunately due to the shorter life span, perishable goods cannot be returned or replaced. In the event that you do wish to return non-perishable items, we must be notified by either email or phone. The items must be returned unopened, in their original packaging within 7 working days from the delivery date. Once we have been advised of the return or good, arrangements will be made for the return of the goods but we will not be responsible for the postage and packaging charges incurred. However if a replacement is required then it shall be posted free of charge. On receipt of the returned items the relevant refund or replacement shall be dealt with. Please be aware the the price of the items paid by you shall be refunded through the same payment method used on making the order within 28 days, but delivery charges shall not be refunded.

We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect, consequential or otherwise however this may arise. Nothing in our returns policy affects your statutory rights.

All products must be inspected on delivery and you shall advise us of any damaged, incomplete or incorrect orders within 48 hours of delivery. If on delivery it is visible that the products are damaged then this should be noted on the delivery note that is being signed and we shall be advised of this within 48 hours. If we do not hear from you with 48 hours then we shall take it that the goods have been received in full with no problems.

In the event that goods are damaged or incorrectly sent, once notified, we will make any further arrangements to have the goods returned to us and on receipt of them, after examination a refund or replacement shall be arranged. Where applicable the refund will be made into the same payment method used on purchasing the order.

We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect, consequential or otherwise however this may arise.

From time to time we shall give special offers and promotions on the website. These offers are subject to availability, while stocks last and the instructions of the offer which form part of the Terms and Conditions. All offers can be altered or removed at anytime without any prior notice, but any order placed before the offer has come to its end, before being removed or altered shall be honoured. We reserve the right to change offers dependant on the customer and different market sectors.

All products must be inspected on delivery and you shall advise us of any damaged, incomplete or incorrect orders within 48 hours of delivery. If on delivery it is visible that the products are damaged then this should be noted on the delivery note that is being signed and we shall be advised of this within 48 hours. If we do not hear from you with 48 hours then we shall take it that the goods have been received in full with no problems.

In the event that goods are damaged or incorrectly sent, once notified, we will make any further arrangements to have the goods returned to us and on receipt of them, after examination a refund or replacement shall be arranged. Where applicable the refund will be made into the same payment method used on purchasing the order.

We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect, consequential or otherwise however this may arise.

From time to time we shall give special offers and promotions on the website. These offers are subject to availability, while stocks last and the instructions of the offer which form part of the Terms and Conditions. All offers can be altered or removed at anytime without any prior notice, but any order placed before the offer has come to its end, before being removed or altered shall be honoured. We reserve the right to change offers dependant on the customer and different market sectors.

We are committed to protecting your privacy and personal information provided. The information given will only be used lawfully and held with the upmost care and security. Please refer to our Privacy Policy for further information.

Whilst every care is taken to deliver your order, we cannot be liable for any indirect or consequential loss, damage or loss of profit arising from our supply or failure to supply any goods to you. We will not be responsible for any breach of these Terms & Conditions as a result of any circumstances beyond our control, any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control. Our entire liability to you in connection with any order will not exceed the total price charged for the relevant goods and delivery charges in that order.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. Nothing in these Terms and Conditions will restrict our liability to you for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty. Nothing in these Terms and Conditions affect any of your statutory rights.

We may provide or third parties may provide links to other websites. We have no control over and shall not be held liable for any content found on such sites, you agree to the information and links to the third party websites being provided soley for your convenience. If you do decide to access to the third party websites through the links then you do so at your own risk.

While we take every care to ensure that the website is available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time, for any period.

All the images on the website are property of Mauritian Foods Online and downloading of any images is prohibited. At any given time the product images on the website may be different to the current product packaging. This may be due to changes in the packaging, the price mark or other aspects of the packaging which are out of our hands. We will do our best to change the images where necessary, but will not be held liable for any reason where this has not been achieved.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and we ignore this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.