Terms & Conditions
Prices
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the service charge, which will be charged at the rate applicable for the date and time of your delivery. When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the our website is unacceptable.
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. We will attempt to deliver a substitute item if an item you have selected is unavailable, unless you request us not to. If the substitute item is more expensive than your selected item we only charge you the price of your selected item.
Although we will always try to cater for your order, an order of a large quantity of an item will be fulfilled at the discretion of the store. For example, if you ordered 50 packets of Mine Apollo which would use up all that store’s stock, the store may only deliver 10 packets.
Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.
The MauritianFoodsOnline.com grocery home delivery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
Weight
All weights that are displayed on our products are worked out on gross weight. The net weight of each product is provided by the manufacturer and can be found on the product labels.
Delivery
Delivery will be made to the address specified by you at the time of placing your order. We will deliver your order to the main entrance of the delivery address, as long as it is safe to do so. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address or as close to it as we safely can.
Please note that we deliver goods to most areas within the United Kingdom. If we are unable to delivery to your area, we will advise you at the time of entering your delivery address either in the registration or order process.
All goods must be signed for on delivery by an adult aged 18 years or over. Mauritian Foods Online follows a “Think 21” policy, so if the person receiving the goods looks under 21, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact us to re-arrange delivery (see below for contact details).
In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
Customer Services
We hope that you’ll find shopping online with us straightforward, but just in case you have any questions, our customer services team is on hand to help.
Call us on 0208 803 7191
Opening hours:
Monday to Friday – 7am to 10pm
Saturdays – 8am to 9pm
Sunday – 9am to 9pm
MauritianFoodsOnline.com is operated by Damini(London)Ltd (Company Number 10153962). Registered in England. Registered Office: Edmonton Green Shopping Centre
London N9 0TZ. VAT Registration Number: GB 243 1157 39
As well as packing your items separately, we also store everything in climate-controlled areas, even in our vans.
This means your shopping is delivered in top condition and will arrive at the correct temperature.
When packing your delivery, our team is trained to separate food from non-food and chilled from frozen, and to put heavy items at the bottom to avoid any squashing.
Our shoppers always pick the freshest produce with the longest sell-by dates, carefully selecting fruit and vegetables, as if they were shopping for themselves. They ask themselves ‘would I buy it?’ so they always send you groceries of the very highest quality.
Your Mauritian Foods Online team
At MauritianFoodsOnline.com we hope that our service helps make your life a little easier.
There are lots of people involved in your shopping trip, all dedicated to making sure you receive great service and great quality.
They receive your order, pick your shopping from our store, pack the items, store the produce and then deliver to your home.
From picking to packing, every staff member is given expert training, so you receive the service and shopping you expect from us.
In addition to your right to change your mind for 30 days after delivery, you can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes to your order by going to ‘My Account’ and clicking on ‘My orders’, cancel this order. Or click on the link ‘My Orders’ in the top right corner of the site and click on ‘Cancel this order’. Alternatively you can call our Customer Services department on xxxxxxxx. Please note that orders cannot be cancelled by email.
Our refund policy is in addition to and does not affect your legal rights to return faulty products after the period covered by our promise. The simplest way to return your items is as mentioned above.
Upon receiving the goods, we’ll arrange for a refund. If you return it to our store, you can choose either a refund or an exchange.
We’ll refund your money in the same way you paid for your product.
- By credit or debit card – Your money will go back onto the same card.
Please allow 3-5 working days for the refund to show in your account.
If your item was purchased at an offer price, your refund will be based on that promotional price.
You can return faulty or change of mind goods by sending them back to us within 30 days of purchase, or call us on xxxxx. We ask that grocery items be returned before their sell by date. When you return the goods to us, please also let us have any tags, labels and any accessories. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened, or used more than reasonably expected.
We’d like you to be happy with everything you purchase from Mauritian Foods Online. Should you change your mind about your purchase, please return the product with your proof of purchase, within 30 days, and we’ll happily offer a replacement or refund.
Please be aware that some products have different return time limits and exceptions when you change your mind.
We ask that perishable food items are returned within their use by date.
Please note, that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Not happy with what’s been delivered? Don’t like any of the substitutions?
We try our best to deliver to every address in the UK, but unfortunately, there are some addresses, which we can’t get to.
In this case, please contact the Customer Service Centre on 0208 803 7191 to discuss if your postcode could be covered.
If you find have an item missing from your delivery, please call our Customer Helpline on: 0208 803 7191
Delays sometimes happen thanks to circumstances beyond our control, so we’ll send a text to inform you of any delay as soon as we can.
Anyone in the household over the age of 18 may sign for deliveries.
Yes you can, before 11:45pm on the night before your delivery date. Selected stores can also support customer amends up until 12.45pm for delivery after 6pm on the same day – please check your order confirmation email for details. Dependent on availability.
There are lots of ways to change your delivery slot:
1. Whilst you’re shopping:
You can change the slot you’ve booked using the website, during your shop, by clicking on ‘change your delivery slot’ in the shopping basket on the top right of the page. If you’re using the app, just click on ‘Make changes’ on the homescreen or select ‘My orders’ from the left hand menu
2. After you’ve checked out:
If you’re using the website, click on the ‘My Orders’ button on the right-hand-side of the homepage or, go to ‘My Orders’ at the top of the page. This will take you to a list of all your orders that are in progress and are able to be changed. If you’re using the mobile app, you can do this from the homepage by selecting ‘Make changes’ or from the left menu, under ‘My orders’
Click on ‘Make changes’, then ‘Change delivery slot’. Then, select a new delivery slot.
Lastly, click ‘Update order and checkout’ to confirm your new delivery time.
- Click on ‘My Account’ at the top of the page.
- Then, click ‘Orders due for delivery’.
- This will display the order history for your grocery account.
- This page will show the orders you’re currently shopping, any orders you’ve checked out (and are awaiting delivery of) plus the time frame they’re due to be delivered.
- If you’re using the mobile app then your delivery time will be displayed on the homepage and within the left hand menu under ‘My orders.’
You can usually have your shopping delivered between 8am and 11pm Monday to Friday, 9am and 11pm on Saturday and between 9am and 10pm on Sunday.
We deliver to most UK residential addresses. To check whether we deliver to yours, please click here.
That depends on which slot you choose.
- Our personal shoppers hand-pick every item, according to your instructions
- Everything is packed by our trained packers
- Our distribution company deliver the groceries to your door
To get your groceries to you Once you’ve placed your grocery order online, lots of work goes on behind the scenes to get your shopping to you:
- in the best condition, we use temperature-controlled storage, in the store and in the vans.
If you’d like to ask any further questions, please call our customer services on: xxxxx and we will be able to help you.
